Refund policy
The goods delivered by us remain our property until full payment has been made. There are statutory warranty rights for all goods in our shop.
The warranty period for entrepreneurs is one year from delivery of the goods, for consumers two years from delivery of the goods.
If the customer is an entrepreneur, we provide a warranty in the event of defects in the goods 14 days after receipt, initially at your discretion by repairing or replacing the goods.
If the customer is a consumer, he initially has the choice of whether subsequent performance is to be carried out by means of repairs or a replacement delivery. However, we are entitled to refuse the type of supplementary performance chosen if it is only possible with disproportionate costs and the other type of supplementary performance does not result in significant disadvantages for the customer.
If the supplementary performance fails, the customer can demand a reduction in payment (abatement) or cancellation of the contract (withdrawal) at his discretion. In the case of minor defects, the customer has no right of withdrawal.
Entrepreneurs must notify us in writing of obvious defects within a period of two weeks from receipt of the goods, otherwise the assertion of warranty claims is excluded. Deadline is sufficient for the timely dispatch. The entrepreneur bears the full burden of proof for all prerequisites for a claim, in particular for the defect itself, for the time the defect was discovered and for the timeliness of the notice of defects.
If the customer chooses to withdraw from the contract due to a defect in title or quality after subsequent performance has failed, he is not entitled to any additional claims for damages due to the defect. If the customer chooses compensation after subsequent performance has failed, the goods remain with the customer if this is reasonable for him. Compensation for damages is limited to the difference between the purchase price and the value of the defective item. This does not apply if we have caused the breach of contract fraudulently.
The warranty period for entrepreneurs is one year from delivery of the goods, for consumers two years from delivery of the goods.
If the customer is an entrepreneur, we provide a warranty in the event of defects in the goods 14 days after receipt, initially at your discretion by repairing or replacing the goods.
If the customer is a consumer, he initially has the choice of whether subsequent performance is to be carried out by means of repairs or a replacement delivery. However, we are entitled to refuse the type of supplementary performance chosen if it is only possible with disproportionate costs and the other type of supplementary performance does not result in significant disadvantages for the customer.
If the supplementary performance fails, the customer can demand a reduction in payment (abatement) or cancellation of the contract (withdrawal) at his discretion. In the case of minor defects, the customer has no right of withdrawal.
Entrepreneurs must notify us in writing of obvious defects within a period of two weeks from receipt of the goods, otherwise the assertion of warranty claims is excluded. Deadline is sufficient for the timely dispatch. The entrepreneur bears the full burden of proof for all prerequisites for a claim, in particular for the defect itself, for the time the defect was discovered and for the timeliness of the notice of defects.
If the customer chooses to withdraw from the contract due to a defect in title or quality after subsequent performance has failed, he is not entitled to any additional claims for damages due to the defect. If the customer chooses compensation after subsequent performance has failed, the goods remain with the customer if this is reasonable for him. Compensation for damages is limited to the difference between the purchase price and the value of the defective item. This does not apply if we have caused the breach of contract fraudulently.