The ordered goods will be delivered in 1-5 days (Saturdays, Sundays and public holidays not included) after receipt of payment in the case of prepayment, Paypal, credit card or after ordering in the case of cash on delivery. Claims for damages due to exceeding the delivery period are excluded.

The following shipping costs apply:

On – Frankfurt Natural GmbH online shop you pay one shipping fee of €3.95 within Germany. From an order value of 29 €, shipping within Germany is free.

When shipping abroad, different shipping costs apply depending on the country. However, delivery costs may vary depending on the destination country. In this case, please contact

Please note that shipping abroad may incur customs duties and other fees for the respective products.

delivery times

Your order will be processed immediately after receipt by us.

The delivery of your order is currently usually within about 1-5 days (Saturdays, Sundays and public holidays not included). All delivery times are estimated delivery times while stocks last. During a promotional period or sale, the delivery time could be longer.

If items are not available for unforeseeable reasons, we reserve the right not to deliver. In this case, you will be informed immediately and, if necessary, either payments already received will be refunded or the goods will be shipped at a later date at our expense.

In the event of doubtful delivery address information or unstable domicile, we reserve the right to deliver to the billing address.