General Terms and Conditions
General terms and conditions of business
1 General and scope
The following terms and conditions apply to all current and future business relationships between the customer and NATURALSOPHY FENGGÖHRINGER (hereinafter referred to as us).
Within the meaning of these terms and conditions, customers are both consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneurs within the meaning of these terms and conditions are natural or legal persons or partnerships with legal capacity, with whom a business relationship is entered into, who act in the exercise of a commercial or independent professional activity.
Deviating, conflicting or supplementary general terms and conditions, even if they are known, are not part of the contract unless their validity is expressly approved in writing.
2 Offer and conclusion of contract
Our information on the products in the online catalog is non-binding. Small deviations and technical changes compared to our illustrations or descriptions are possible.
By ordering a product, the customer makes a binding declaration that they want to purchase the ordered product.
The conclusion of the contract is subject to the correct and timely self-delivery. This only applies in the event that we are not responsible for the non-delivery, in particular if a congruent hedging transaction is concluded. The customer will be informed immediately about the non-availability of the service. The consideration will be refunded immediately.
We are entitled to accept the contract offer contained in the order within two weeks of receipt. Acceptance can be declared either in writing or by delivering the goods to the customer.
If the customer orders the goods electronically, we will immediately confirm receipt of the order. The confirmation of receipt does not yet represent a binding acceptance of the order. The confirmation of receipt can be combined with the declaration of acceptance.
If the customer orders the goods electronically, the text of the contract will be saved by us and sent to the customer by e-mail on request together with these General Terms and Conditions.
All customer inquiries are processed within three working days via email or telephone.
In order to buy from us on the website, you must at least have reached conditional legal capacity in accordance with the statutory provisions.
All contracts concluded with us are subject to these terms and conditions.
3 Prices and Payment
The prices valid on the day of the order are binding. All prices include the statutory Swiss VAT (currently 7.7%)
The customer can choose from the following payment methods: Prepayment by bank transfer
Payment with PayPal
Prepayment by credit card (Mastercard, Visa, etc.)
If the customer has received a voucher via the system, only one voucher can be redeemed per customer at a time. If the booking is reversed, the voucher will no longer be valid and will be deducted from the refund. If the minimum turnover for free delivery is no longer reached as a result of the return, the shipping costs will be deducted from the refund. The voucher redemption can be made dependent on the order value. There is no legal right to receive or redeem a voucher.
The ordered goods will be delivered within 1-5 working days after receipt of payment. Delivery by courier may vary. Claims for damages due to exceeding the delivery period are excluded.
The following shipping costs apply:
On naturalsophy.ch online shop you pay a shipping fee of 10 CHF within Switzerland. From an order value of 70 CHF, shipping within Switzerland is free. We ship directly from Switzerland, so the order on naturalsophy.ch will not incur any customs fees.
When shipping abroad, different shipping costs apply depending on the country. Please visit our international website www.naturalsophy.com. There you can select shipping worldwide.
Deliveries by forwarding agency, please contact us directly
4 delivery times
Your order will be processed immediately after receipt by us. Holidays and company vacations are published in good time on www.naturalsophy.ch. The delivery of your order usually takes place within approx. 1-5 working days. All delivery times are estimated delivery times while stocks last. During a promotional period or sale, the delivery time could be longer. You will always be notified if there is any unusual shipping delay.
If items are not available for unforeseeable reasons, we reserve the right not to deliver. In this case, you will be informed immediately and, if necessary, either payments already received will be refunded or the goods will be shipped at a later date at our expense.
In the event of doubtful delivery address information or unstable domicile, we reserve the right to deliver to the billing address.
5 Passing of Risk
If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover, in the case of mail-order sales upon delivery of the goods to the forwarding agent, carrier or other person or institution responsible for carrying out the shipment.
If the customer is a consumer, the risk of accidental loss and accidental deterioration of the item sold only passes to the customer when the item is handed over, even in the case of mail-order sales.
The handover is the same if the customer is in default of acceptance.
6 Right of withdrawal / cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (company/full name, street, postcode, city, email, telephone, fax) of your decision by means of a clear statement (e.g. a letter sent by post, fax or email). to revoke this contract. You can use the email address firstname.lastname@example.org for this.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. The return or the return request must be sent to:
Hofstr. 14b 6300 Zug
Fax: +49 6196 7773566
Consequences of the revocation:
If you revoke the contract, we have to repay all payments that we have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of cancellation The right of cancellation does not apply to contracts
– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
The right of withdrawal expires prematurely for contracts
– for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery
- End of revocation -
Please avoid damage and contamination. If possible, send the goods back to us in the original packaging and with all packaging components. If necessary, use protective outer packaging to avoid transport damage. Please note that the modalities mentioned in the previous paragraphs are not a prerequisite for the effective exercise of the right of return.
Our voluntary return guarantee:
Irrespective of the statutory rights, we offer you the following voluntary take-back guarantee. All products from
You can send NATURALSOPHY Feng-Göhringer back to us within 14 days of receipt of the goods, provided the goods are complete, unused, unopened and undamaged. For cosmetic items, this means that we can only take back the goods with an undamaged seal and unopened packaging. The goods are to be returned to:
Naturalsophy Feng-Göhringer Hofstr. 14b
This take-back guarantee does not limit your statutory rights and therefore also not your right of withdrawal as described above.
7 Retention of Title / Warranty
The goods delivered by us remain our property until full payment has been made. There are statutory warranty rights for all goods in our shop.
The warranty period for entrepreneurs is one year from delivery of the goods, for consumers two years from delivery of the goods.
If the customer is an entrepreneur, we provide a warranty in the event of defects in the goods 14 days after receipt, initially at your discretion by repairing or replacing the goods.
If the customer is a consumer, he initially has the choice of whether subsequent performance is to be carried out by means of repairs or a replacement delivery. However, we are entitled to refuse the type of supplementary performance chosen if it is only possible with disproportionate costs and the other type of supplementary performance does not result in significant disadvantages for the customer.
If the supplementary performance fails, the customer can demand a reduction in payment (abatement) or cancellation of the contract (withdrawal) at his discretion. In the case of minor defects, the customer has no right of withdrawal.
Entrepreneurs must notify us in writing of obvious defects within a period of two weeks from receipt of the goods, otherwise the assertion of warranty claims is excluded. Deadline is sufficient for the timely dispatch. The entrepreneur bears the full burden of proof for all prerequisites for a claim, in particular for the defect itself, for the time the defect was discovered and for the timeliness of the notice of defects.
If the customer chooses to withdraw from the contract due to a defect in title or quality after subsequent performance has failed, he is not entitled to any additional claims for damages due to the defect. If the customer chooses compensation after subsequent performance has failed, the goods remain with the customer if this is reasonable for him. Compensation for damages is limited to the difference between the purchase price and the value of the defective item. This does not apply if we have caused the breach of contract fraudulently.
The assignment of warranty claims to third parties is excluded.
If the buyer is an entrepreneur, only the product description of the manufacturer is deemed to be agreed as the quality of the goods.
Public statements, promotions or advertising by the manufacturer do not represent any contractual information on the quality of the goods.
If the customer receives faulty operating instructions, we are only obliged to deliver faultless operating instructions and
this only if the defect in the operating instructions prevents proper operation. The customer expressly reserves the right to reduce the price if subsequent performance fails or, at his option, to withdraw from the contract.
The customer does not receive any guarantees from us in the legal sense. Manufacturer guarantees remain unaffected.
8 Limitations of Liability
In the case of slightly negligent breaches of duty, our liability is limited to the foreseeable, contract-typical, direct average damage according to the type and goods. This also applies to slightly negligent breaches of duty by legal representatives or vicarious agents. We are not liable to entrepreneurs for slightly negligent breaches of insignificant contractual obligations.
For products that are not sold by NATURALSOPHY Feng-Göhringer, the respective seller is liable. In this case, NATURALSOPHY Feng-Göhringer only serves as an intermediary. The above limitations of liability do not apply to customer claims arising from product liability. Furthermore, the limitations of liability do not apply to bodily injury or damage to health that is attributable to us, or to the loss of life of the customer.
Claims for damages by the customer due to a defect expire one year after delivery of the goods. This does not apply if we can be accused of gross negligence, or in the event of bodily injury or damage to health for which we are responsible, or in the event of loss of life.
In addition, any liability is excluded.
Applicable Law and Written Form Agreement
The law of the Federal Republic of Germany applies to these terms and conditions as well as the entire legal relationship between the customer and us. Other national rights are excluded.
Any changes to the contract and ancillary agreements must be made in writing to be effective.
Applicable Law and Written Form Agreement
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our place of business, with the proviso that we are also entitled to sue at the place of the buyer's registered office or branch.
Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions. The statutory provisions shall apply in place of the ineffective provision.
All products that you can order on naturalsophy.ch include 7.7% VAT and customs duties for customers in Switzerland. If you order products from NATURALSOPHY Feng-Göhringer for delivery outside of Switzerland, you may be subject to import duties and taxes, which are levied once the package reaches the designated destination. (Therefore, order on www.naturalsophy.com to have the products delivered within the EU free of customs duties.) Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs regulations vary greatly from country to country, so you should contact your local customs office for more information. Furthermore, please note that when ordering from us you will be considered the importer and must comply with all laws and regulations of the country in which you receive the products. The protection of your data is important to us and we would like to make our international customers aware that cross-border deliveries are subject to opening and inspection by customs authorities.